Refund policy

Return & Refund Policy

Due to the personal hygiene nature of our oral care products, we cannot accept returns of products that have been opened, used, or have had their safety seal removed.

Unopened Products
We accept return requests for unopened, unused products in their original packaging within 14 days of delivery. To request a return, please contact us before sending any product back.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your product arrives damaged, defective, leaking, or if you receive the wrong item, please contact us as soon as possible and include your order number and photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges
Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled.

For questions regarding a return or refund, please contact Oralea Oral Care through the contact information provided on our website.